Privacy Policy

Woodchips Online operates the Cut List Optimiser website at `woodchips.online`. If you have questions about this Privacy Policy or how your information is handled, you can contact us at info@woodchips.online.

• Account information: such as your email address when you request a sign-in link or create an account session.
• Billing information: such as plan type, Stripe customer identifiers, subscription status, and payment-related metadata.
• Project and usage information: information you enter into the optimiser, including material sizes, cut lists, settings, and project file names.
• Technical information: such as browser details, IP-related service logs, and service error information used to keep the site working.
• Support communications: any information you send to us by email or other direct contact.

• To operate the Cut List Optimiser and related website features.
• To authenticate users and manage sign-in links.
• To process plan purchases, subscriptions, and billing management.
• To provide customer support and respond to enquiries.
• To protect the site, detect misuse, and maintain service reliability.
• To improve the website, features, and user experience.

Payments and subscription management are handled through Stripe. We do not store full payment card details on the Woodchips Online website. Authentication and account management may use third-party service providers such as Supabase. These providers process data on our behalf so the service can function.

Project files created through the optimiser may be saved by you to your own device. If you choose to use account-based or hosted features, some related project information may be processed by the service to deliver those features. You are responsible for the content you enter into the tool and should avoid including unnecessary personal information in project data.

Where UK data protection law applies, we generally use personal information because it is necessary to provide the service you request, to manage payments and subscriptions, to respond to support requests, and to pursue legitimate interests such as keeping the website secure and improving how it works.

We keep information for as long as reasonably necessary to operate the service, manage subscriptions, maintain appropriate records, resolve disputes, and comply with legal or accounting obligations. Different categories of information may be retained for different periods depending on their purpose.

We do not sell your personal information. We may share information with service providers that help us operate the website, manage authentication, process billing, host infrastructure, or provide support functions. We may also disclose information where required by law or where reasonably necessary to protect rights, property, or the security of the service.

Depending on applicable law, you may have rights to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, or objection to certain uses. To make a request, contact info@woodchips.online.

We take reasonable technical and organisational measures to protect personal information. However, no internet-based service can guarantee absolute security, and you use the website at your own risk.

We may update this Privacy Policy from time to time. When we do, we will update the effective date on this page. Continued use of the website after changes are published means the revised policy will apply going forward.